frequently asked questions
My product is damaged. WHat do i do?
If you receive a damaged product, please contact us at firstname.lastname@example.org. Please provide your name, shipping address, order number (if available), and a picture of the broken product within 14 days of the purchase. We will then send you a replacement.
When will you send out my order?
Orders will generally ship within 2-5 business days of the order being placed.
When will I receive my international shipment?
We ship your packages with USPS which generally takes 10-15 business days to arrive. Please take Customs policies into consideration.
How long does domestic shipping take?
USPS shipping generally takes about 2-3 business days. We ship all of our products directly from San Diego so the shipping time depends on your location and can generally take up to 7 days
How much does shipping cost?
Standard shipping in the US is a $9.95 flat rate and $29.95 for overnight shipping. International shipping to Canada costs $19.95 and all other countries cost $29.95.
Who is responsible for foreign taxes?
The Beauty Custom is not responsible for additional charges due to customs in foreign countries. All additional charges such as foreign taxes on purchased products have to be covered by the recipient! For further questions please reach out to our management and we are glad to assist you. You can reach us at email@example.com.
Return policy F.A.q
I don't like my purchase. Can i return it?
For safety reasons, we do not accept returns on our products.
Lost packaged/ wrong item
I didn't receive my package
If you didn’t receive your package please make sure that the package wasn’t mistakenly placed nearby. For example: at your neighbor’s door or in your manager’s office. Please keep in mind that carriers drop packages off at a close location if you are not available at the time of delivery.
I received the wrong items
If you have received the wrong product please email us at firstname.lastname@example.org and provide your name, order number and the list of products that are missing. We will make sure the issue is resolved as soon as possible.